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FPD

Customer Care

Returns & Exchanges

We want you to love every piece. If something isn't right, we'll make it easy to exchange or return.

01

30-day return window

Eligible items can be returned within 30 days of the delivery date for a full refund to your original payment method. Exchanges for a different size or color are offered at no additional charge.

02

What's eligible

  • Unworn items with original tags attached
  • Items in their original, unwashed condition
  • Items shipped back within the 30-day window

Final sale items (marked as such on the product page), intimates, swim, and accessories marked FINAL SALE cannot be returned.

03

How to start a return

  1. Visit our returns portal and enter your order number plus the email used at checkout.
  2. Select the items you'd like to return and choose a reason — this helps us get better.
  3. Print the prepaid USPS label we email you and drop the package off at any USPS location.
  4. Refunds are issued within 3–5 business days of the warehouse receiving your return.

04

Exchanges

The fastest way to exchange is to start a return for your original size and place a new order — this guarantees availability. If the size or color you want is out of stock, our team can set up a manual exchange once inventory is restocked.

05

Damaged or incorrect items

If an item arrives damaged or we shipped the wrong piece, please email us within 7 days of delivery with your order number and a photo. We will ship a replacement at no cost and cover return postage.